Do what you do best,
leave the rest to us.
Quality reception of information in business processes is essential for business.
Find out how we can help you.
We guarantee the quality of our services
How to make your customers more satisfied, how to get better information and data, how to organize better sales, how to save time and money, how to increase productivity… how to organize processes more efficiently.
Special offer
from 8,99€ per month
- Telemarketing
- Telesales
- Administrative support
- Technical support
What can we do?
TELEMARKETING
Provide opportunities for potential and existing users of our services to learn more about our services and us about their requirements and needs.
TELESALES
Convert information obtained by telephone about the needs and requirements of potential and existing users of our services into a contractual agreement.
WIN-BACK
In telephone communications with current and former users of our services, find out what the expectations of users have been betrayed and how this dissatisfaction can be corrected before there is a permanent loss of users of our services.
BACK OFFICE SUPPORT
In telephone communications, find out from the users of our services what we think we could improve in the provision of our services.
MARKET RESEARCH
In telephone communications, collect information about the competition (characteristics, location, needs and requirements, degree of satisfaction / dissatisfaction with the service provided) as well as knowledge about the needs and requirements of potential users for a particular type of service.
CUSTOMER SUPPORT
Provide Service Users if they have any questions, problems or need help to find a satisfactory solution in telephone communication.
ADMINISTRATIVE SUPPORT
In telephone communication, provide confirmation of records on administrative affairs (sending invoices, letters, debt reconciliation, etc.).
TECHNICAL SUPPORT
In telephone communication directly or indirectly (by telephone connection of another person) resolution of technical problems that the Service User has.
RESOLUTION OF COMPLAINTS
In telephone communication, determine the degree of satisfaction of the User after the resolution of the complaint by the WS.
Outgoing calls to:
- Telemarketing
- Telesales
- Creating Qualified Contacts (Lead Generation)
- Debt collection
- Surveys / Market research
- Crisis assistance
- Databases with automatic archiving
- Online forms
- SMS, e-mail, chat support
Incoming calls to:
- Help Desk and customer support
- Receiving orders
- Cross and additional sales
- Capacity expansion (peak assistance)
- Virtual secretary
- Table reservations in restaurants
- Bureau/Dedicated/Blended Contact Centre
- Charitable Donations
- Off-duty shifts (evening hours, night and weekend shifts, holidays)
Pricelist of our services
There are no additional or hidden costs. Our success is measured by your satisfaction and achievement of agreed goals. For more details, contact us and our team will design the most efficient solution for you and prepare a non-binding offer.
Advantages of our Call Center
- Ability to work on multiple parallel campaigns.
- Possibility of work of our operators from several locations.
- Ability to work in multiple markets using local numbers.
- Ability to report in order to monitor sales performance and call statistics.
- Possibility of automatic calling and safe increase of call success (and number).
Why an external Call Center?
- Creating your own call center is expensive.
- It is more efficient to focus the available funds on the parent business.
- Operator selection and training requires time and resources.
- You don't have to worry about idling.
- Our team is improving and upgrading every day.
- We work non-stop, 24 hours a day.
- We provide an independent and impartial assessment of your products and services.
